Frequently Asked Questions
Everything you need to know about shopping with Uniqship — shipping, returns, payments and more.
General
What is Uniqship?
Uniqship.com is proudly owned and operated by uniqbuy. It is an Indian eCommerce platform offering a wide range of products across multiple categories, sourced from trusted suppliers and manufacturers.
Where is Uniqship located?
Our registered business address is:
Uniqship.com (Uniqbuy)
10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi,
Tiruppur, Tamil Nadu – 641654, India
Shipping & Delivery
Do you deliver across India? What is the shipping cost?
Yes. We deliver to most serviceable locations across India through trusted courier partners. We offer a flat shipping rate for prepaid and COD orders: ₹50 per order.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available for eligible PIN codes.
How long does delivery take?
Once dispatched, transit to your shipping destination typically takes between 5 and 7 operational days, depending on your location within India.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can also track your order from your account.
Orders, Returns & Warranty
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
What is your return policy?
We offer a 30-day return policy for eligible products. Items must be unused, in their original packaging, and meet our return policy requirements.
What if I receive a damaged or defective product?
If your order arrives damaged, defective or incorrect, please contact us within 30 days of delivery with photos or videos. We will arrange a replacement or refund after verification.
Are all products covered under warranty?
Except as expressly stated regarding returns for defective items within the 30-day window, uniqship.com provides no warranties (express, implied or statutory) on products sold. Items are sold "as-is" following the expiration of the 30-day return period.
How do I request a return or replacement?
Contact our customer support with your order number and the reason for the request. Our team will guide you through the return or replacement process.
Payments & Security
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets and Cash on Delivery.
Is it safe to shop on Uniqship?
Yes. We use secure payment gateways and SSL encryption to protect your personal and payment information.
Do you provide GST invoices?
Yes. A GST invoice is provided for eligible orders.
Products & Support
Do you sell genuine products?
Yes. We source products from verified suppliers and manufacturers to ensure quality and authenticity.
Can I change my delivery address after placing an order?
Address changes are possible only before your order is shipped. Please contact us as soon as possible.
How do I know if a product is in stock?
Product availability is displayed on each product page. If an item becomes unavailable after ordering, our support team will contact you with available options.
Do you ship internationally?
Currently we primarily serve customers within India. International shipping may be available for selected products.
How can I contact customer support?
Phone: +91 97877 23306
Email: care@uniqship.com
Business hours: Monday–Saturday, 10:00 AM – 5:00 PM IST. We respond to emails within 24 hours during business hours.