FAQ

Frequently Asked Questions (FAQ)

Welcome to the Uniqship.com FAQ page.
Here you’ll find answers to the most common questions about our products, orders, payments, and shipping.

1. What products do you offer?

We offer a wide range of imported mobile accessories and more — all sourced from trusted international suppliers.

2. Are your products original?

Yes. All our products are authentic, quality-tested, and sourced from verified international suppliers. We ensure each product meets our standards for durability, compatibility, and performance.

3. How long does delivery take?

Our estimated delivery time is 18–20 business days, starting from the day your order is processed.
This includes processing, internal transit, customs clearance, and domestic shipping.

Please note: Delivery timelines may vary slightly depending on your location and customs clearance.

4. How can I track my order?

Once your order is shipped, you will receive an email or SMS with tracking details. You can use the provided tracking link to monitor the progress of your shipment until it reaches your doorstep.

5. Do you offer Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery (COD).
All orders must be prepaid using our secure payment methods, including credit/debit cards, UPI, net banking, and popular digital wallets.

6. What payment methods do you accept?

We accept multiple secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • UPI Payments

  • Net Banking

  • Digital Wallets (Paytm, PhonePe, Google Pay, etc.)

All transactions are processed through trusted, encrypted payment gateways.

7. What is your return and refund policy?

We offer a 30-day return window from the date of delivery.
To be eligible for a return, items must be:

  • Unused and in their original packaging

  • In the same condition as received

Refunds are processed after inspection of the returned product.

8. Can I cancel my order?

Orders can be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible. However, you may initiate a return after receiving your item.

9. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at care@uniqship.com with your order number and clear photos. Our support team will help resolve the issue promptly.

10. How can I contact customer support?

You can reach our support team via:

  • Phone: +919787723306

  • Email: care@uniqship.com

  • Our team is available Monday to Saturday, 10:00 AM – 5:00 PM (IST).
    We usually respond to all inquiries within 24–48 hours.

11. Where are you located?

Our registered business address is:
Uniqbuy
10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, Tamil Nadu, 641654 India

Uniqship.com, operated by Uniqbuy, is committed to offering quality products, secure payments, and reliable delivery with full transparency and customer satisfaction.

Get in touch

We'd love to hear from you. Send us a message and we'll respond as soon as possible.