FAQ

Frequently Asked Questions (FAQ)

Welcome to the FAQ page of uniqship, operated by Uniqbuy. Below you will find detailed answers to common questions about orders, shipping, returns, payments, and policies.

1. About Uniqship

1.1 What is uniqship.com?

uniqship.com is an ecommerce website operated by Uniqbuy, a registered partnership firm established in 2025 in India. We offer a range of products sourced from trusted domestic and international suppliers.

1.2 Where is your business located?

Our registered office is located in Avinashi, Tiruppur, Tamil Nadu, India.

1.3 Is Uniqship a registered business?

Yes.

  • Company Name: Uniqbuy

  • Business Constitution: Partnership

  • GSTIN: 33AAJFU0349R1ZN

2. Orders

2.1 How do I place an order?

  1. Browse products on uniqship.com.

  2. Add items to your cart.

  3. Proceed to checkout.

  4. Enter shipping and payment details.

  5. Confirm payment to complete your order.

You will receive an order confirmation email after successful payment.

2.2 Can I cancel my order?

Orders may be cancelled before they are processed or shipped. Contact us immediately at care@uniqship.com for assistance.

2.3 Can I modify my order after placing it?

Order modifications are possible only before dispatch. Once shipped, changes cannot be made.

3. Payments

3.1 What payment methods do you accept?

We accept secure online payments through authorized payment gateways. Available options may include debit cards, credit cards, UPI, net banking, and other supported digital payment methods.

3.2 Is my payment information secure?

Yes. Payments are processed through secure third-party gateways. We do not store full debit or credit card details on our servers.

3.3 Will I receive a tax invoice?

Yes. A valid invoice will be provided for your purchase.

4. Shipping & Delivery

4.1 Do you offer free shipping?

Yes. We offer free shipping on all orders across India.

4.2 How long does delivery take?

  • Handling Time: 1–5 business days (Monday–Saturday)

  • Transit Time: 6–10 business days

  • Estimated Delivery: 7–15 business days from order confirmation

Delivery timelines are estimates and may vary due to external factors.

4.3 How can I track my order?

Once dispatched, tracking details will be sent via email (if available). You can use the tracking number on the courier partner’s website.

4.4 What if I entered the wrong address?

Please contact us immediately. We are not responsible for delivery issues caused by incorrect or incomplete address details provided at checkout.

5. Returns & Refunds

5.1 What is your return policy?

We accept returns within 30 days from the date of delivery, subject to eligibility conditions.

5.2 What condition must the item be in?

Items must be:

  • Unused

  • In original packaging

  • With tags, accessories, and invoice included

5.3 Are there any restocking fees?

No. We do not charge restocking fees.

5.4 Who pays for return shipping?

  • Damaged/defective/incorrect item: We cover return shipping.

  • Change of mind: Customer covers return shipping cost.

5.5 When will I receive my refund?

Approved refunds are processed within 7 business days after inspection. Processing times may vary depending on your bank.

6. Exchanges

6.1 Can I exchange a product?

Yes, exchanges are subject to product availability. Contact care@uniqship.com for assistance.

7. Products

7.1 Do you provide product warranties?

We do not provide warranties unless explicitly mentioned on the product page.

7.2 Are product images accurate?

Product images are for illustrative purposes. Minor variations may occur due to lighting, display settings, or supplier updates.

7.3 Are all items returnable?

Certain products may be non-returnable due to hygiene, safety, promotional, or customization reasons. Such items will be clearly marked on the product page.

8. Account & Privacy

8.1 Do I need an account to place an order?

An account may not be mandatory, but creating one helps manage orders and track purchases.

8.2 How is my personal data used?

Your information is used only for order processing, delivery, customer support, fraud prevention, and legal compliance. We do not sell customer data.

9. Customer Support

9.1 How can I contact customer service?

Email: care@uniqship.com
Phone: +91 97877 23306

Customer Service Hours:
Monday – Saturday
10:00 AM – 5:00 PM (IST)

9.2 How quickly will I receive a response?

We respond to emails within 24 hours during business hours.

10. Legal & Policies

10.1 Which laws govern your website?

Our operations are governed by the laws of India. Any disputes are subject to the jurisdiction of courts in Tamil Nadu, India.

10.2 Where can I find your policies?

You can view our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions directly on uniqship.com.

Company Information

Website: uniqship.com
Company Name: Uniqbuy
Business Constitution: Partnership
Established: 2025
GSTIN: 33AAJFU0349R1ZN

Registered Address:
10/44(3), PSA Chokkalingam Chettiyar Trust,
West Car Street, Avinashi,
Tiruppur, Tamil Nadu – 641654
India

Phone: +91 97877 23306
Email: care@uniqship.com

Customer Support

Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM
Time Zone: Indian Standard Time (IST)

Response Time:
We respond to emails within 24 hours during business hours.

Get in touch

We'd love to hear from you. Send us a message and we'll respond as soon as possible.