• Returns & Refunds

Returns & Refunds

Return & Refund Policy

At uniqship, operated by Uniqbuy, we want every customer to feel confident about their purchase. If a product does not meet your expectations, we provide a clear and transparent return and refund process in accordance with applicable Indian consumer protection regulations.

1. Return Window

  • Returns are accepted within 30 days from the date of delivery.

  • Items must be unused, in their original condition, and include all original packaging, tags, invoices, manuals, and accessories.

  • No restocking fees are charged.

  • Our customer support team is available to assist you throughout the return process.

2. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Return shipping will be free of charge.

  • Uniqbuy will cover all associated return shipping costs after verification.

Change of Mind

If you wish to return an item due to change of mind, incorrect size, color, or model:

  • You are responsible for the return shipping cost.

  • Original shipping fees (if any) are non-refundable.

3. How to Return

Step 1: Contact Us

Email us at care@uniqship.com within 30 days of delivery.
Please include your order number and the reason for the return request.

Step 2: Repack the Item

Securely pack the item in its original packaging along with all accessories, tags, and documents.

Step 3: Ship the Return

Follow the instructions provided in the return authorization email.
Use the recommended courier partner or a reliable shipping service with tracking.

4. Return Authorization & Address

To ensure secure and accurate processing, all returns must be authorized before shipping.

Uniqbuy does not publish a public return address.

Once your return request is reviewed and approved, the official return address and detailed instructions will be shared via email.

  • Do not send items without receiving return confirmation and authorization.

  • Returns sent without prior approval or to an unapproved address may be refused, delayed, or returned to the sender.

  • Refunds may not be processed for unauthorized returns.

5. Refunds

  • Once the returned item is received, it will be inspected to verify eligibility.

  • Approved refunds will be issued to the original payment method within 7 business days after inspection.

  • Refund processing times may vary depending on your bank or payment provider.

6. Exchanges

If you require a different size, color, model, or replacement product, please contact:

Phone: +91 97877 23306
Email: care@uniqship.com

Exchanges are subject to product availability.

7. Non-Returnable Items

For hygiene, safety, promotional, clearance, or customization reasons, certain products may be non-returnable.

Such items will be clearly marked as non-returnable on the respective product page prior to purchase.

Company Information

Website: uniqship.com
Company Name: Uniqbuy
Business Constitution: Partnership
Established: 2025
GSTIN: 33AAJFU0349R1ZN

Registered Address:
10/44(3), PSA Chokkalingam Chettiyar Trust,
West Car Street, Avinashi,
Tiruppur, Tamil Nadu – 641654
India

Phone: +91 97877 23306
Email: care@uniqship.com

Customer Support

Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM
Time Zone: Indian Standard Time (IST)

Response Time:
We respond to emails within 24 hours during business hours.