• Returns & Refunds

Returns & Refunds

Return and Refund Policy

Last Updated: December 3, 2025

Thank you for shopping with us at uniqship.com. Our policy aims to ensure a smooth, transparent process for returns and refunds.

Scope and Contact Information

For all inquiries regarding returns and refunds, please contact us through the following methods:

Detail Information
Email care@uniqship.com
Phone +91 97877 23306
Address 10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, Tamil Nadu, 641654, India
GSTIN

33AAJFU0349R1ZN

Policy Overview

Policy Detail Specification
Return Period 30 days from the delivery date
Refund Issuance Within 7 business days after inspection approval
Return Shipping Costs Customer responsible (unless item is defective or incorrect)

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped from our international facility, the standard return instructions below must be followed.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items must be shipped back within 30 days of the delivery date.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

  • Non-Returnable Items: Custom/personalized items and hygiene products (e.g., undergarments, earrings) are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email care@uniqship.com with your order number, reason for return, and any supporting photos if applicable.

  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.

  3. Return Packaging: Safely package the item, including all original contents.

  4. Shipping: Use a reliable shipping service with tracking.

Return Shipping Costs

  • Customer Responsibility: The cost of shipping the item to our Indian business address is the responsibility of the customer for buyer's remorse returns (e.g., change of mind, wrong size ordered).

  • Uniqship Responsibility: We will cover the full return shipping costs and provide a prepaid label if the return is due to an error on our part (e.g., defective or incorrect item).

Return Shipping Address and Consolidation (Transparency)

Please send all approved returns to the following registered business address:

10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, Tamil Nadu, 641654, India

Why the Local Return Address?

All products are sourced from our international fulfillment partners (China). We use our registered Indian business address to efficiently consolidate and inspect all customer returns. Once inspected and approved, the items are shipped in bulk back to our international suppliers. This process ensures accurate inspection and speeds up your refund.

Refund Policy

Refund Approval & Inspection: Once we receive your returned item, it will be inspected within 3 business days at our facility. We will then notify you of the approval status via email.

Processing Time: Approved refunds will be processed to your original payment method within 7 business days of receiving the approval notification.

Please be aware that your bank or credit card provider may require an additional 5–10 business days to post the refund to your account.

Exchange Policy

We offer exchanges only for items that are incorrect or defective.

  • Contact us within 30 days of delivery, and we will cover the full return shipping costs for eligible exchanges and send a replacement item promptly.

  • If an incorrect size or color was ordered by the customer, please follow the standard return process and then place a new order for the correct item.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours of delivery. We will arrange a prepaid return label at no cost to you and offer a replacement or full refund.

  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Customer Support

For any questions about your order, return, refund, our support team is here to help:

Contact Detail Information
Email care@uniqship.com
Phone +91 97877 23306
Address 10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, Tamil Nadu, 641654, India
TAX Number (GSTIN) 33AAJFU0349R1ZN
Customer Service Hours Mon - Sat: 10:00 AM - 5:00 PM (IST)