• Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping Policy

Who We Are

Welcome to uniqbuy (“we,” “us,” or “our”). We operate https://uniqship.com with the mission of providing a smooth, transparent, and customer-friendly shopping experience.

IMPORTANT FULFILLMENT DISCLOSURE: All products sold by uniqship.com are sourced from global suppliers and dispatched directly from our primary international fulfilment center located in China. Every order is carefully processed and delivered through a trusted global logistics network.

Shipping Coverage & Costs

Destination Delivery Time Shipping Cost
India (All Regions) 18–20 business days Free Standard Shipping

  • Free Shipping: We are pleased to offer free standard shipping on all orders within India, with no minimum order value required.

  • No Hidden Fees: The product price you see at checkout is the final product price. There are no additional handling or packaging charges from uniqship.com.

Order Processing Time

Processing Duration: All orders are processed (including supplier verification, quality checks, and packaging) within 1–2 business days, Monday to Saturday.

  • Cut-Off Time: Orders placed before 4:00 PM (IST) typically begin processing the same business day.

  • Non-Processing Days: Orders are not processed on Sundays or public holidays.

If your order experiences any delay during processing, we will notify you via email or SMS.

Delivery Timeframe

Total Delivery Time = Processing Time + Transit Time

Estimated Delivery: 18–20 business days from the date of order placement.

This timeline includes:

  1. Order verification, quality check, and dispatch from our international fulfillment center (China).

  2. International transit & freight.

  3. Customs clearance in India (a major component of the delivery time).

  4. Final local delivery to your address.

Please note: This is an estimated timeline. Delivery times may be affected by external factors, including customs delays, weather conditions, or unexpected logistics issues.

Courier & Tracking Information

Trusted Shipping Partners: We ship through reliable global carriers such as 4PX, Yanwen, China Post, and FedEx. Once the package clears Indian customs, it is typically handed over to local partners like India Post or equivalent local couriers for final delivery.

Order Tracking:

  • Once your order has been dispatched, you will receive an email and/or SMS confirmation with your tracking number and a direct link to track your shipment.

  • Tracking Updates: Tracking may take up to 24–72 hours to display live updates after dispatch, as the package must be scanned by the initial international carrier.

Customs, Duties, and Taxes (Uniqship Responsibility)

We are committed to providing you with a seamless shopping experience where the price you see is the price you pay.

  • Uniqship is Responsible: Uniqship will be responsible for all customs duties, import taxes, and local delivery charges that may be levied by Indian Customs or the final delivery carrier.

  • Zero Hidden Fees: You, the customer, will not be charged any additional fees upon delivery.

  • In the Rare Event of a Charge: If you are unexpectedly contacted by a courier or customs agent asking for payment of a duty fee, please contact our customer support team immediately at care@uniqship.com, Do not pay the charge; we will handle the necessary clearance and payments to ensure your package is released.

Delivery Delays & Issues

Delivery Delays:

While we strive for timely delivery, certain circumstances may cause unavoidable delays, such as:

  • Extended customs processing times in India.

  • Incorrect or incomplete shipping address provided by the customer.

  • Weather disruptions or unexpected logistics issues.

Lost or Damaged Orders:

  • Damaged Orders: If your package arrives damaged, please contact us within 48 hours of delivery with supporting photos or videos of the damaged product and packaging.

  • Lost or Missing Packages: If your order hasn’t arrived within 5 business days past the estimated delivery window, or tracking shows “delivered” but you haven’t received it, please reach out to us immediately. We will launch an investigation with the courier and provide a resolution (replacement or refund) based on the outcome.

Change of Shipping Address:

  • If you entered an incorrect shipping address, please contact us within 12 hours of placing your order.

  • Once the order is dispatched from the international facility, we may not be able to modify the delivery address.

Returns & Refunds

We want you to shop with confidence.

  • Please refer to our detailed Returns & Refunds Policy for information about return eligibility, procedures, and timelines.

Customer Support

For any questions about your order, shipping, or delivery, our support team is here to help:

Contact Detail Information
Email care@uniqship.com
Phone +91 97877 23306
Address 10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, Tamil Nadu, 641654, India
TAX Number (GSTIN) 33AAJFU0349R1ZN
Customer Service Hours Mon - Sat: 10:00 AM - 5:00 PM (IST)