Return Policy

Thank you for shopping at uniqship.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help. Please read our return, exchange, and refund guidelines below.

1. Return Window & Eligibility

• 30-Day Window: You have 30 days from the date your product is delivered to request a return or an exchange.
• Product Condition: To be eligible, items must be in new condition — unused, unaltered, undamaged, and returned in their original packaging with all labels and tags attached.

2. Scope of Returns & Exchanges

We accept returns and exchanges for all situations, including:

• Defective Products: Items that arrive damaged, broken, or not working properly.
• Non-Defective Products: Items that arrive in perfect condition but do not meet your expectations or were ordered by mistake (change of mind).
• Exchanges: If you prefer an exchange instead of a refund, we accept exchanges for equal value or a different variant, provided the item is returned in its original new condition.

3. Return Fees & Shipping Methods

We believe in a transparent, worry-free shopping experience with zero hidden costs for returns:

• Return Method: All returns are handled safely by mail.
• Return Label: We provide a pre-paid return shipping label once your return request is approved.
• Shipping Fees: uniqship.com is responsible for all return shipping costs — there is no charge to the customer.
• Restocking Fees: We charge no restocking fees on any returns.

4. How to Initiate a Return or Exchange

1. Contact our customer support team by email at care@uniqship.com or through our Contact Us page.
2. Provide your order number, details of the item you wish to return, and indicate whether you prefer a refund or an exchange.
3. Once approved, we will email you a prepaid return shipping label along with packaging instructions.
4. Ship the package to our verified return address: 10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, TN – 641654, India.

Note: Please do not mail items back to us without receiving confirmation and the official return label first.

5. Order Cancellations

• You may cancel your order at any time until the order has been fulfilled (packaged and handed to our courier partner).
• Once an order is marked "Fulfilled" and a tracking number is generated, it cannot be canceled — please wait for the package to arrive and initiate a standard return.

6. Refund Processing Time

• Once your return arrives at our warehouse and is inspected to confirm it meets our "new" condition policy, we process your refund immediately.
• Processing Time: Your refund is approved and returned to your original payment method within 1 business day.

7. Warranty Disclaimer

No Warranty: Except as expressly stated in this policy regarding returns for defective items within the 30-day window, uniqship.com provides no warranties (express, implied, or statutory) on any products sold. Items are sold "as-is" following the expiration of the 30-day return period.

Corporate Identity & Contact Details

• Website Domain: uniqship.com
• Owned & Operated By: uniqbuy
• GSTIN: 33AAJFU0349R1ZN
• Business Address: 10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, TN – 641654, India
• Support Email: care@uniqship.com
• Support Phone: +91 97877 23306
• Operational Hours: Monday to Saturday: 10:00 AM – 5:00 PM (IST) | Sunday: Closed