Refund policy

Thank you for shopping at uniqship.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.

Please read our return, exchange, and refund guidelines below:

1. Return Window & Eligibility

  • 30-Day Window: You have 30 days from the date your product is delivered to request a return or an exchange.

  • Product Condition: To be eligible for a return or exchange, items must be in New condition. They must be unused, unaltered, undamaged, and returned in their original packaging with all labels and tags attached.

2. Scope of Returns & Exchanges

We accept returns and exchanges for all situations, including:

  • Defective Products: Items that arrive damaged, broken, or not working properly.

  • Non-Defective Products: Items that arrive in perfect condition but do not meet your personal expectations or were ordered by mistake (change of mind).

  • Exchanges: If you prefer an exchange instead of a refund, we accept exchanges for equal value or a different variant, provided the item is returned in its original new condition.

3. Return Fees & Shipping Methods

We believe in a transparent and worry-free shopping experience. There are zero hidden costs for returns:

  • Return Method: All returns are handled safely by mail.

  • Return Label: We will provide you with a pre-paid return shipping label once your return request is approved.

  • Shipping Fees: uniqship.com is responsible for all return shipping costs. There is no charge to the customer.

  • Restocking Fees: We charge No restocking fees on any returns.

4. How to Initiate a Return or Exchange

To start a return or exchange process, please follow these steps:

  1. Contact our customer support team via email at care@uniqship.com or through our Contact Us page.

  2. Provide your order number, details of the item you wish to return, and indicate whether you prefer a Refund or an Exchange.

  3. Once approved, we will email you a prepaid return shipping label along with instructions on how to package and send your item.

  4. Ship the package to our verified return address:

    Return Shipping Address:

    10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, TN – 641654, India

Note: Please do not mail items back to us without receiving confirmation and the official return label first.

5. Order Cancellations

  • You may cancel your order at any time until the order has been fulfilled (packaged and handed over to our courier partner).

  • Once an order status changes to "Fulfilled" and a tracking number is generated, the order cannot be canceled. You will need to wait for the package to arrive and initiate a standard return.

6. Refund Processing Time

  • Once your return package arrives at our warehouse and is inspected to ensure it meets our "New" condition policy, we will process your refund immediately.

  • Processing Time: Your refund will be approved and returned to your original payment method within 1 business day.

7. Warranty Disclaimer

  • No Warranty: Except as expressly stated in this policy regarding returns for defective items within the 30-day window, uniqship.com provides no warranties (express, implied, or statutory) on any products sold. Items are sold "as-is" following the expiration of the 30-day return period.

Corporate Identity & Contact Details

For any questions regarding returns, refunds, or cancellations, please contact us directly:

  • Website Domain: uniqship.com

  • Owned & Operated By: uniqbuy

  • TAX Number (GSTIN): 33AAJFU0349R1ZN

  • Official Business Address: 10/44(3), PSA Chokkalingam Chettiyar Trust, West Car Street, Avinashi, Tiruppur, TN – 641654, India

  • Support Email: care@uniqship.com

  • Support Phone: +91 97877 23306

  • Operational Hours: Monday to Saturday: 10:00 AM – 5:00 PM (IST) | Sunday: Closed